Decline in Public Trust Due to Poor Customer Service

Decline in Public Trust Due to Poor Customer Service


The National Audit Office reports that public trust in HMRC is declining due to poor customer service and complex tax regulations. The report highlights that businesses spend approximately £15.4 billion annually to comply with tax obligations, a figure that may be underestimated. The NAO recommends that HMRC improve its services and simplify tax processes to rebuild public confidence.




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